Customer Service

Returns and Exchanges


Customer service is one of our top priorities. If you have an issue with your order please contact us immediately at info@johnnybananaco.com and reference your order number and the item. At this time we are not accepting returns or exchanges.

For any additional questions or comments, contact us directly with your order number, item, and message regarding the item.

 

Turn Around Time for Made to Order Items

Current turn around time is 2-3 weeks for Made to Order items and 3-4 weeks for LJKids Collab items. This refers to the average amount of time after ordering that your order will ship.

 

Shipping

Ready to Ship items will ship within 1-3 business days from receiving your order confirmation. Saturday, Sunday and official holidays are not considered business days for order processing. Made to Order items will be shipped in 2-3 weeks of order date and LJKids Co Collab items will be shipped in 3-4 weeks of order date.

Once your order is shipped, you will receive a confirmation email including your USPS tracking number.

Shipping time is typically 2-5 business days for USPS First Class and 1-3 business days for USPS Priority but exact times vary. We have no control over orders once they are picked up by the post office and do not guarantee delivery times. Please contact us with any delivery issues, but we are not responsible for lost or stolen packages.

Orders shipped outside the continental United States can take up to 7-22 business days depending on location.